Decide to Deliver, or Get Left Behind?

Uber, Amazon, Starbucks, Whole Foods, Facebook, Tesla: What do all these and many more companies have in common? Aside from being stocks that I did not buy at the right time, they are all serious interrupters. They each have changed an industry in their own way. These...

It’s Time to Assess Your Opportunities

There is nothing more exciting to me (and many of you in this business) than to work on a new store prototype: a bare piece of land filled with opportunities and possibilities only limited by our vision and budget. We go through a wonderful stage of dreaming,...

Walk a Mile in My Shoes

Remember when songs used to have some deeper poetic or spiritual meaning? In the late 1960s, Joe South wrote the song “Walk a Mile in My Shoes.” It was first sung by Joe South and the Believers in 1970 and shortly thereafter covered by Elvis Presley. (Go ahead, pull...

Take Your Brand and Push It

As I write this piece, Donald J. Trump is being sworn in as the 45th president of the United States. As The Donald takes office, questions and concerns both real and imagined are running rampant. By the time you read this, I will have no way of knowing what already...

Are You Ready for When Inspiration Hits?

Where do you get your inspiration? Wouldn’t it be great if you could open a kitchen cabinet and pour out a cup of inspiration? Fortunately or unfortunately, that is not the way it works. Inspiration is an elusive shadow that we often miss in our hurry-up world. We are...