The Act You’ve Known for All These Years

Yesterday, all my troubles seemed so far away. And then I remembered that I was late with this latest editorial offering. Where would I find inspiration? The good news was that I was going to visit with Sir Paul McCartney and 50,000 of his closest friends at Globe...

Investing in Rebranding and Design

Money is tight and we need to invest wisely. If I could only invest in rebranding or designing a certain part of my stores, where should I begin? We are advocates of developing proprietary brands that represent not only the business but your passion for your business....

It’s Time to Face Your Competition

One of the things I learned very early in life is that “Competition is Good” The better the competition, the better I performed. This was and is true in all walks of life.  Athletic endeavors, Scholastic challenges, and even the schoolyard bully were all critical to...

How to Overcome First-Store Anxiety

Do you remember the 1994 movie “Maverick”? Specifically, there’s a scene in which gambler Maverick(Mel Gibson) pushes all his chips into the pot on a final hand. It probably feels something like that when you look to open your first convenience store. You have worked...

It’s a Good Time to Be a Disruptor

Disruptor. I love that word but I think it is often misunderstood. Some might define it as simply someone who shakes it up and does things differently. I believe it is much more. In a business context, I believe a Disruptor first identifies opportunities that the...

Why It Pays to Diversify Your Team

Grandchildren are amazing. I am blessed to have three perfect grandchildren, who are truly a fountain of youth in my life. They make me laugh, smile and wonder as if I am reliving my own childhood. Grandchild No. 3, Tate, recently got his first haircut. Back in the...

Decide to Deliver, or Get Left Behind?

Uber, Amazon, Starbucks, Whole Foods, Facebook, Tesla: What do all these and many more companies have in common? Aside from being stocks that I did not buy at the right time, they are all serious interrupters. They each have changed an industry in their own way. These...

It’s Time to Assess Your Opportunities

There is nothing more exciting to me (and many of you in this business) than to work on a new store prototype: a bare piece of land filled with opportunities and possibilities only limited by our vision and budget. We go through a wonderful stage of dreaming,...

Walk a Mile in My Shoes

Remember when songs used to have some deeper poetic or spiritual meaning? In the late 1960s, Joe South wrote the song “Walk a Mile in My Shoes.” It was first sung by Joe South and the Believers in 1970 and shortly thereafter covered by Elvis Presley. (Go ahead, pull...

Take Your Brand and Push It

As I write this piece, Donald J. Trump is being sworn in as the 45th president of the United States. As The Donald takes office, questions and concerns both real and imagined are running rampant. By the time you read this, I will have no way of knowing what already...